FAQs



CARE INSTRUCTIONS 
we recommend machine washing on delicate cycle with a free and clear detergent and hanging/laid out to dry.

SHIPPING/RETURNS INFORMATION- for Handmade Headbands,bows and turbans.

Shipping if ordered before 1pm EST will be shipped same day, if not the next following business days. ( If you  have not received your products within a week from ordering please send us a message )

We usually ship same day or day after depending on the quantity of orders and it can take up to 3 business days. 

If we have a SALE extravaganza it can take up to a week

Returns items take 1-4 weeks to be fulfilled, this time frame does NOT include shipping and handling which is paid by the customer. All items are final sale no refunds. If your item is defective please contact me immediately with a photo so I can replace your item.

SHIPPING/RETURNS INFORMATION - FOR CLOTHING COLLECTION (EXCLUDING READY TO SHIP COLLECTION)

We offer worldwide shipping at dirt-cheap prices and accept credit cards and Paypal, Sizzle and more.

Order processing will take up to 2-7 business days, depending on if the product has to be custom made, etc.

Our Clothing Collection may take 12-20 days to reach you once shipped, If you order any RTS clothing or any other accessories not in this collection you will receive it within 1-3 business days and the items in this collection in a separate package.

If for some reason you can't wait that long, please let us know asap so we can cancel it before it ships.

Please feel to reach out to us if you think it is taking a long time or track your item yourself on our website or the USPS shipping site.

Many of these items you will only be able to find on our website and with prices like this, we promise you it will be worth the wait.

Thanks for your business!

“Ships-Within Time” is the time needed to receive, process and ship your order after the order is placed and payment information is secured. To estimate the arrival of your package please consider the ships-within time plus the transit time associated with the method of shipment you selected. Ships within time may vary on each individual item and is not a guarantee and may be up to 7 days for some products.

As a general rule, Standard Shipping takes between 12-20 business days to arrive after the Ships-Within Time. It is not uncommon for you to receive each item separately as items often ship from different warehouses and it can sometimes take up to a week before USPS shows any updates to their tracking info, though it will show that it has been shipped.

Please Note: Items will not be delivered on holidays. Expedited shipping is not available.

Please note that colors may sometimes be slightly different to what you see on your monitor depending on your monitor's calibration

International Shipping for clothing collection only

Many of the products that we carry are available for international shipping countries outside the USA and Canada and may take from 15-30 days to reach you.

If your country is not listed, please us for details and shipping costs. Due to the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only. Unless your order is eligible, shipping costs do not include tax, duty, or brokerage fees which are billed separately and are due on delivery

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WHOLESALE ORDERS
Interested in wholesaling my items? Please contact me so I can provide you will additional information.


CUSTOM ORDERS
See something you like but not the right fabric or style? Please contact me so I can help bring your request to life! Scarlettbabyboutique@gmail.com